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FileMaker Pro Database  |  2014-12-10  |  180KB  |  594 lines
  1. HBAM2001MAY84@
  2. HELPDESK.FM:*
  3. Carter
  4. Kevin
  5. Samperkins
  6. Manager
  7. President
  8. Tools
  9. Office
  10. 800-333-3333
  11. 917-1372
  12. Error
  13. Software
  14. Jlslk
  15. Lksadkl
  16. Lksekl
  17. Nutssalefhjslk
  18. 0:00:00
  19. 13:52:17
  20. 14:42:58
  21. 728485
  22. Carter
  23. Description
  24. Error
  25. Jlslk
  26. Kevin
  27. Level
  28. Lksadkl
  29. Lksekl
  30. Manager
  31. Number
  32. Nutssalefhjslk
  33. Office
  34. President
  35. Priority
  36. Received
  37. Resolution
  38. Resolved
  39. Samperkins
  40. Software
  41. Title
  42. Tools
  43. Class
  44. First
  45. First
  46. Message
  47. Please
  48. HP LaserJet III
  49. Pro 2.0F!
  50. Pro 2.0 - 2.1I
  51.     USENG.NDX
  52. \WIN95\CLARIS\k
  53. 7/21/95
  54. CALLER NAME
  55. CALLER OFFICE
  56. CALLER PHONE NUMBER.
  57. CALLER TITLE
  58. CHECK AMOUNT
  59. CHECK NUMBER
  60. CLAIM NUMBER
  61. DATE CALL RECEIVED
  62. HARDWARE TYPE
  63. LOOKUP NAME
  64. LOOKUP NUMBER
  65. MESSAGE:
  66. NOTEPAD
  67. POLICY NUMBER
  68. PRIORITY LEVEL
  69. PROBLEM DESCRIPTION
  70. HARDWARE TYPE
  71. LOOKUP NAME
  72. LOOKUP NUMBER
  73. MESSAGE:
  74. NOTEPAD
  75. POLICY NUMBER
  76. PRIORITY LEVEL
  77. PROBLEM DESCRIPTION
  78. PROBLEM SOLUTION
  79.     QUICKTIME
  80. RECORD COUNT
  81. RECORD COUNTER
  82. RECOVERED FIELD 1
  83. RESOLUTION DATE
  84. RESOLUTION TIME
  85. SENT E-MAIL
  86. SUBJECT:
  87. SUPPORT ID
  88. SUPPORT REP
  89. SUPPORT TYPE
  90. TIME CALL RECEIVED
  91. Caller NameB
  92. Caller TitleB
  93. President
  94. Vice President
  95. AV President
  96. Director
  97. Manager
  98. Supervisor
  99. Administrator
  100. Associate
  101. Technician
  102. Admin Assistant
  103. Secretary
  104. Clerk
  105. Other...
  106. Caller OfficeB
  107.     A2Home Office
  108. Field Office
  109. Satellite Office
  110. Other...
  111. Caller Phone Number.B
  112. CONTACTS.FM
  113. \CLMS_DB\FMPRO\TEMPLATE\
  114. Support TypeB
  115.     ACSoftware Error
  116. Hardware Error
  117. Network Error
  118. Login problem
  119. Other...
  120. Support IDB
  121. Problem DescriptionB
  122. xxxxxxxxxxxxxxxxx
  123. Problem SolutionB
  124. Time Call ReceivedB
  125. Resolution DateB
  126. Resolution TimeB
  127. Sent E-MailB
  128. LOGICAL
  129. SUPPORT REPB
  130. "Your Name Here"
  131. NotepadB
  132. "NAME:  " & " " & Caller Name & "
  133. "TITLE:  " & caller Title & "
  134. "OFFICE:  " & caller Office & "
  135. "NUMBER:  " & Support ID & "
  136. "TYPE:  " & Support Type & "
  137. "ID:  " & Support ID & "
  138. "PRIORIB
  139. TY LEVEL  " & PRIORITY LEVEL & "
  140. "DESCRIPTION:  " & Problem Description & "
  141. "RECEIVED:  " & Date Call Received & " " & TimeToText (Time Call Received) & "
  142. "RESOLUTION:  " & Problem Solution & "
  143. CD"RESOLVED:  " & Resolution Date & " " & TimeToText (Resolution Time)
  144. NAME:  '
  145. TITLE:  (&
  146. ('    OFFICE:  (&
  147. ('    NUMBER:  (
  148. TYPE:  (&
  149. ID:  (
  150. PRIORITY LEVEL  (&
  151. DESCRIPTION:  (&
  152. RECEIVED:  (
  153. RESOLUTIONB':  (&
  154. RESOLVED:  (&
  155. Policy NumberB
  156. Claim NumberB
  157. Check NumberB
  158. Check AmountB
  159. Hardware TypeB
  160.     AjXT Class PC
  161. 286 Class PC
  162. 386 Class PC
  163. 486 Class PC
  164. Pentium Class PC
  165. 68K Macintosh
  166. Power Macintosh
  167. Other...
  168. Date Call ReceivedB
  169. Lookup NameB
  170. Lookup NumberB
  171. LAST, FIRST
  172. LAST, FIRST
  173. Subject:B
  174. Message:B
  175. xxxxxxxxxxxxxxxxxM Please type your message here...
  176. Record CounterB
  177. #A    Quicktime
  178. record countB
  179. Recovered Field 1B
  180. PRIORITY LEVELB
  181. MEDIUM
  182. kPATH
  183. VOL2:CLMS_DB:FMPRO:HELPDESK.FM
  184. HELPDESK.FM
  185. HELPDESK.FM
  186. kPATH
  187. VOL1:APPS:MAILEXE:MSMAIL.EXE
  188. MSMAIL.EXE
  189. kPATH
  190. VOL1:APPS:MAILEXE:MSMAIL.EXE
  191. MSMAIL.EXE
  192. kPATH
  193. MS-DOS_6:MSMAIL:MSMAIL.EXE
  194. MSMAIL.EXE
  195. kPATH
  196. MS-DOS_6:WINDOWS:MSMAIL.EXE
  197. MSMAIL.EXE
  198. kPATH
  199. VOL2:CLMS_DB:FMPRO:HELPDESK.FM
  200. HELPDESK.FM
  201. HELPDESK.FM
  202. kPATH
  203. MS-DOS_6:WINDOWS:CLOCK.EXE
  204.     CLOCK.EXE
  205. kPATH
  206. MS-DOS_6:WINDOWS:CALENDAR.EXE
  207. CALENDAR.EXE
  208. kPATH
  209. A"VOL2:CLMS_DB:HELPDESK:HELPDESK.EXE
  210. HELPDESK.EXE
  211. =X4D E6]
  212. STARTUP
  213. DATA ENTRY
  214. LIST VIEW SCREEN
  215. CREDIT
  216. NOTEPAD
  217. HelpDesk MailBox
  218. SUMMARY PRINT SCREEN
  219. REPORTS SCREEN
  220. VIDEO TEST
  221. DATA ENTRY Copy
  222. STARTUPB
  223. Navigation Screen
  224. ELPDESK 
  225. ELPDESK 
  226. E    Release 3
  227. DATA ENTRY
  228. E    LIST VIEW
  229. E    LOG  VIEW
  230. REPORTS
  231. AVAILABLE
  232. EXIT HELPDESK
  233. AVAILABLE
  234. CREDITS
  235. AVAILABLE
  236. Navigation Screen
  237. HelpDesk
  238. HelpDesk
  239. HelpDesk
  240. Release 3.11
  241. QUERY
  242. AVAILABLE
  243. AVAILABLE
  244. DATA ENTRYB
  245. Position
  246. Office
  247. Position
  248. Office
  249. Phone/Ext.
  250. Support Type
  251. Support ID
  252. Problem Description
  253. Problem Resolution
  254. Time Received
  255.  Resolution Date
  256. Resolution Time
  257. Support Rep
  258. Hardware Type
  259. Date Received
  260. Data Entry Screen
  261. RECORD
  262. FIND ALL
  263. FIRST
  264. RECORD
  265. PREVIOUS
  266. RECORD
  267. RECORD
  268. RECORD
  269. NAVIGATE
  270. Sent E-Mail
  271. HELPDESK
  272. MAILBOX
  273. DATE/TIME
  274. STAMP
  275. PRIORITY LEVEL
  276. LIST VIEW SCREENB
  277. Logical@
  278. Jlslk@
  279. PROBLEM SOLUTION
  280. Title
  281. Office
  282. Phone 
  283. Support Type
  284. E    Call Date
  285. E    Call Time
  286. List View Screen
  287. RECORDS
  288. FIND ALL
  289. FIRST
  290. RECORD
  291. PREVIOUS
  292. RECORD
  293. RECORD
  294. RECORD
  295. NAVIGATE
  296. CREDITB
  297. HELPDESK
  298. HELPDESK
  299. HELPDESK
  300. release 3.11
  301. HELPDESK
  302. release 3.11
  303. Created by:  Kevin Carter  November 1993, Revised July 1995
  304. portions by:  Filemaker Pro 2.1v3, July 1995.,  1988-1995 Claris Corporation.
  305. All Rights Reserved.
  306. THIS IS SHAREWARE.  PLEASE FEEL
  307. FREE TO TRY FOR 30 DAYS.  IF YOU
  308. LIKE IT AND WANT TO USE OR
  309. MODIFY THIS TEMPLATE USING
  310. PASSWORD, SEND $25.00,
  311. NAME, ADDRESS, AND
  312. [PHONE NUMBER] TO:
  313. Kevin Carter
  314. 9524 Bent Creek B{Lane
  315. Vienna, VA 22182
  316. (703)759-9523
  317. Customization is available for 
  318. Fixed price or at $50/per hour.
  319. Please call for quote.
  320. "[XXX]" = OPTIONAL
  321. NOTEPADB
  322. Caller Name
  323. Support ID
  324. Record Log
  325. Record Log Screen
  326. E    PRINT
  327. FIND ALL
  328. FIRST
  329. RECORD
  330. PREVIOUS
  331. RECORD
  332. RECORD
  333. RECORD
  334. NAVIGATE
  335. HelpDesk MailBoxB
  336. E    Caller Na
  337. E    ne Number
  338. Support 
  339. pport ID
  340. Problem Description
  341. Time Received
  342.  Resolution Date
  343. Resolution Time
  344. Date Received
  345. Cancel
  346. HELPDESK LOG:
  347. OTHER MAIL
  348. Data Entry Screen
  349. NEW RECORD
  350. NAVIGATE
  351. HelpDesk MailBox
  352. HELPDESK
  353. MAILBOX
  354. DATE/TIME
  355. STAMP
  356. E    CLAIM NUm
  357. SUMMARY PRINT SCREENB
  358. E!CLAIMS HELPDESK SUMMARY REPORT:  
  359. Problem Description
  360. Problem Solution
  361. E(CLAIMS HELPDESK SUMMARY REPORT
  362. //     ::
  363. RECORD COUNT
  364. Caller Name
  365. Caller Title
  366. Caller Office
  367. Support Type
  368. E    Call Date
  369. E    Call Time
  370. Res Date
  371. Res Time
  372. Support Rep
  373. REPORTS SCREENB
  374. Reports Screen
  375. RECORDS
  376. FIRST
  377. RECORD
  378. PREVIOUS
  379. RECORD
  380. RECORD
  381. RECORD
  382. NAVIGATE
  383. Position
  384. Office
  385. Phone/Ext.
  386. Support Type
  387. Support ID
  388. Problem Description
  389. Problem Resolution
  390. Time Received
  391.  Resolution Date
  392. Resolution Time
  393. Support Rep
  394. Hardware Type
  395. Date Received
  396. PRINT
  397. REPORT
  398. Sent E-Mail
  399. IN ORDER TO QUERY AND REPORT OFF THIS DATABASE TABLE PLEASE DO THE FOLLOWING:  (1)  Click the "FIND" button.
  400. (2)  Enter into any combination of fields your search criteria.  (3)  Type the "ENTER" key to start t
  401. he search.  (4)  After the search is done, print the summary results by clicking the "PRINT REPORT" button.  Thats all there is to it.
  402. PRIORITY LEVEL
  403. VIDEO TESTB
  404. DATA ENTRY CopyB
  405. Position
  406. Office
  407. Phone/Ext.
  408. Support Type
  409. Support ID
  410. Problem Description
  411. Problem Resolution
  412. Time Received
  413.  Resolution Date
  414. Resolution Time
  415. Support Rep
  416. Hardware Type
  417. Date Received
  418. Data Entry Screen
  419. RECORD
  420. FIND ALL
  421. FIRST
  422. RECORD
  423. PREVIOUS
  424. RECORD
  425. RECORD
  426. RECORD
  427. NAVIGATE
  428. Sent E-Mail
  429. HELPDESK
  430. MAILBOX
  431. DATE/TIME
  432. STAMP
  433. PRIORITY LEVEL
  434. DATA ENTRY
  435. E-MAIL
  436. REPORTS
  437. QUERY
  438. QUERY DIALOG
  439. Cancel
  440. EvPlease type in the last name of the Guest you want to find and then press the 
  441. ENTER
  442.  key, or click the 
  443.  button.
  444. E    name list
  445. Kevin CarterB
  446. Manager - ToolsC
  447. Home OfficeD
  448. 917-1372E
  449. Software ErrorF
  450. 1:52:17 PMP
  451. LOGICAL
  452. "Your Name Here"R
  453. NAME:   Kevin Carter
  454. TITLE:  Manager - Tools
  455. OFFICE:  Home Office
  456. NUMBER:  1
  457. TYPE:  Software Error
  458. ID:  1
  459. PRIORITY LEVEL  HIGH
  460. DESCRIPTION:  
  461. RECEIVED:  728485 13:52:17
  462. RESOLUTION:  
  463. RESOLVED:   0:00:00W
  464. 486 Class PCX
  465. 7/11/95^
  466. LAST, FIRST_
  467. LAST, FIRSTa Please type your message here...b
  468. SamperkinsB    PresidentC
  469. Home OfficeD
  470. 800-333-3333E
  471. SoftwareF
  472. 2G1This guy ios nutssalefhjslk lksekl lksadkl jlslk J
  473. 2:42:58 PMQ
  474. joe smoe
  475. NAME:   Samperkins
  476. TITLE:  President
  477. OFFICE:  Home Office
  478. NUMBER:  2
  479. TYPE:  Software
  480. ID:  2
  481. PRIORITY LEVEL  High
  482. DESCRIPTION:  This guy ios nutssalefhjslk lksekl lksadkl jlslk 
  483. RECEIVED:  728485 14:42:58
  484. RESOLUTION:  
  485. RESOLVED:   0:00:00W
  486. 7/11/95^
  487. LAST, FIRST_
  488. LAST, FIRSTa Please type your message here...b
  489.  t 4L
  490. !t 4L
  491. "t 4L
  492. #t 4L
  493. %t 4L
  494.  M 4L
  495. !M 4L
  496. "M 4L
  497. #M 4L
  498. %M 4L
  499. SEND HELPDESK E-MAIL
  500. DATE AND TIME
  501. GOTO HELPDESK MAILBOX
  502. PRINT REPORT
  503. CHECK E-MAIL
  504. Start Clock
  505. Start Calendar
  506. QUERY
  507. Play Video
  508. SEND HELPDESK E-MAIL
  509. targe
  510. rget 
  511. ript 
  512. MSMAIL.EXE
  513. \MSMAIL\
  514. (aevtodoc
  515. c:\msmail\msmail.exe
  516. aevtodoc
  517. c:\windows\msmail\msmail.exe
  518. aevtodoc
  519. c:\windows\msmail.exe
  520. HELPDESK.EXE"
  521. \CLMS_DB\HELPDESK\
  522. W"<<W
  523. O$aevtodoc
  524. DATE AND TIME
  525. Resol
  526. up [R
  527. Resol
  528. Resol
  529. GOTO HELPDESK MAILBOX
  530. No di
  531. PRINT REPORT
  532. HP LaserJet III
  533.     REPOR
  534. CHECK E-MAIL
  535.  No d
  536. targe
  537. MSMAIL.EXE
  538. \MSMAIL\
  539. (aevtodoc
  540. C:\MSMAIL\MSMAIL.EXEeaB
  541. aevtodoc
  542. c:\WINDOWS\msmail.exe
  543. aevtodoc
  544. C:\WINDOWS\MSMAIL\MSMAIL.EXE
  545. Start Clock
  546.     CLOCK.EXE    \WINDOWS\
  547. -aevtodoc
  548. Start Calendar
  549. Calen
  550. aevtodoc
  551. c:\windows\calendar.exemi
  552. QUERY
  553. Play Video
  554.  No d
  555.     =X4D)L#V"
  556. Arial
  557. MS Sans Serif
  558.     Cupertino
  559. Briquet
  560. LotusLineDraw
  561. Symbol
  562.     Wingdings
  563. Playbill
  564. Times New Roman
  565. Arial Narrow
  566. Fixedsys
  567. LinePrinter
  568. Courier
  569. Courier New
  570. System
  571. 8PICT
  572. wwwwww
  573. UUUUUU
  574. DDDDDD
  575. """"""
  576. ffffff
  577. ffff33
  578. ff33ff
  579. ff3333
  580. 33ffff
  581. 33ff33
  582. 3333ff
  583. 333333
  584. Logical
  585. USERD.SPL
  586. Logical
  587. 0:00:00
  588. 13:52:17
  589. 14:42:58
  590. 728485
  591. Carter
  592. Description
  593. Error
  594.