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HDESK_ V3.11 Filemaker Template
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HELPDESK.fm
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FileMaker Pro Database
|
2014-12-10
|
180KB
|
594 lines
HBAM2001MAY84@
HELPDESK.FM:*
Carter
Kevin
Samperkins
Manager
President
Tools
Office
800-333-3333
917-1372
Error
Software
Jlslk
Lksadkl
Lksekl
Nutssalefhjslk
0:00:00
13:52:17
14:42:58
728485
Carter
Description
Error
Jlslk
Kevin
Level
Lksadkl
Lksekl
Manager
Number
Nutssalefhjslk
Office
President
Priority
Received
Resolution
Resolved
Samperkins
Software
Title
Tools
Class
First
First
Message
Please
HP LaserJet III
Pro 2.0F!
Pro 2.0 - 2.1I
USENG.NDX
\WIN95\CLARIS\k
7/21/95
CALLER NAME
CALLER OFFICE
CALLER PHONE NUMBER.
CALLER TITLE
CHECK AMOUNT
CHECK NUMBER
CLAIM NUMBER
DATE CALL RECEIVED
HARDWARE TYPE
LOOKUP NAME
LOOKUP NUMBER
MESSAGE:
NOTEPAD
POLICY NUMBER
PRIORITY LEVEL
PROBLEM DESCRIPTION
HARDWARE TYPE
LOOKUP NAME
LOOKUP NUMBER
MESSAGE:
NOTEPAD
POLICY NUMBER
PRIORITY LEVEL
PROBLEM DESCRIPTION
PROBLEM SOLUTION
QUICKTIME
RECORD COUNT
RECORD COUNTER
RECOVERED FIELD 1
RESOLUTION DATE
RESOLUTION TIME
SENT E-MAIL
SUBJECT:
SUPPORT ID
SUPPORT REP
SUPPORT TYPE
TIME CALL RECEIVED
Caller NameB
Caller TitleB
President
Vice President
AV President
Director
Manager
Supervisor
Administrator
Associate
Technician
Admin Assistant
Secretary
Clerk
Other...
Caller OfficeB
A2Home Office
Field Office
Satellite Office
Other...
Caller Phone Number.B
CONTACTS.FM
\CLMS_DB\FMPRO\TEMPLATE\
Support TypeB
ACSoftware Error
Hardware Error
Network Error
Login problem
Other...
Support IDB
Problem DescriptionB
xxxxxxxxxxxxxxxxx
Problem SolutionB
Time Call ReceivedB
Resolution DateB
Resolution TimeB
Sent E-MailB
LOGICAL
SUPPORT REPB
"Your Name Here"
NotepadB
"NAME: " & " " & Caller Name & "
"TITLE: " & caller Title & "
"OFFICE: " & caller Office & "
"NUMBER: " & Support ID & "
"TYPE: " & Support Type & "
"ID: " & Support ID & "
"PRIORIB
TY LEVEL " & PRIORITY LEVEL & "
"DESCRIPTION: " & Problem Description & "
"RECEIVED: " & Date Call Received & " " & TimeToText (Time Call Received) & "
"RESOLUTION: " & Problem Solution & "
CD"RESOLVED: " & Resolution Date & " " & TimeToText (Resolution Time)
NAME: '
TITLE: (&
(' OFFICE: (&
(' NUMBER: (
TYPE: (&
ID: (
PRIORITY LEVEL (&
DESCRIPTION: (&
RECEIVED: (
RESOLUTIONB': (&
RESOLVED: (&
Policy NumberB
Claim NumberB
Check NumberB
Check AmountB
Hardware TypeB
AjXT Class PC
286 Class PC
386 Class PC
486 Class PC
Pentium Class PC
68K Macintosh
Power Macintosh
Other...
Date Call ReceivedB
Lookup NameB
Lookup NumberB
LAST, FIRST
LAST, FIRST
Subject:B
Message:B
xxxxxxxxxxxxxxxxxM Please type your message here...
Record CounterB
#A Quicktime
record countB
Recovered Field 1B
PRIORITY LEVELB
MEDIUM
kPATH
VOL2:CLMS_DB:FMPRO:HELPDESK.FM
HELPDESK.FM
HELPDESK.FM
kPATH
VOL1:APPS:MAILEXE:MSMAIL.EXE
MSMAIL.EXE
kPATH
VOL1:APPS:MAILEXE:MSMAIL.EXE
MSMAIL.EXE
kPATH
MS-DOS_6:MSMAIL:MSMAIL.EXE
MSMAIL.EXE
kPATH
MS-DOS_6:WINDOWS:MSMAIL.EXE
MSMAIL.EXE
kPATH
VOL2:CLMS_DB:FMPRO:HELPDESK.FM
HELPDESK.FM
HELPDESK.FM
kPATH
MS-DOS_6:WINDOWS:CLOCK.EXE
CLOCK.EXE
kPATH
MS-DOS_6:WINDOWS:CALENDAR.EXE
CALENDAR.EXE
kPATH
A"VOL2:CLMS_DB:HELPDESK:HELPDESK.EXE
HELPDESK.EXE
=X4D E6]
STARTUP
DATA ENTRY
LIST VIEW SCREEN
CREDIT
NOTEPAD
HelpDesk MailBox
SUMMARY PRINT SCREEN
REPORTS SCREEN
VIDEO TEST
DATA ENTRY Copy
STARTUPB
Navigation Screen
ELPDESK
ELPDESK
E Release 3
DATA ENTRY
E LIST VIEW
E LOG VIEW
REPORTS
AVAILABLE
EXIT HELPDESK
AVAILABLE
CREDITS
AVAILABLE
Navigation Screen
HelpDesk
HelpDesk
HelpDesk
Release 3.11
QUERY
AVAILABLE
AVAILABLE
DATA ENTRYB
Position
Office
Position
Office
Phone/Ext.
Support Type
Support ID
Problem Description
Problem Resolution
Time Received
Resolution Date
Resolution Time
Support Rep
Hardware Type
Date Received
Data Entry Screen
RECORD
FIND ALL
FIRST
RECORD
PREVIOUS
RECORD
RECORD
RECORD
NAVIGATE
Sent E-Mail
HELPDESK
MAILBOX
DATE/TIME
STAMP
PRIORITY LEVEL
LIST VIEW SCREENB
Logical@
Jlslk@
PROBLEM SOLUTION
Title
Office
Phone
Support Type
E Call Date
E Call Time
List View Screen
RECORDS
FIND ALL
FIRST
RECORD
PREVIOUS
RECORD
RECORD
RECORD
NAVIGATE
CREDITB
HELPDESK
HELPDESK
HELPDESK
release 3.11
HELPDESK
release 3.11
Created by: Kevin Carter November 1993, Revised July 1995
portions by: Filemaker Pro 2.1v3, July 1995., 1988-1995 Claris Corporation.
All Rights Reserved.
THIS IS SHAREWARE. PLEASE FEEL
FREE TO TRY FOR 30 DAYS. IF YOU
LIKE IT AND WANT TO USE OR
MODIFY THIS TEMPLATE USING
PASSWORD, SEND $25.00,
NAME, ADDRESS, AND
[PHONE NUMBER] TO:
Kevin Carter
9524 Bent Creek B{Lane
Vienna, VA 22182
(703)759-9523
Customization is available for
Fixed price or at $50/per hour.
Please call for quote.
"[XXX]" = OPTIONAL
NOTEPADB
Caller Name
Support ID
Record Log
Record Log Screen
E PRINT
FIND ALL
FIRST
RECORD
PREVIOUS
RECORD
RECORD
RECORD
NAVIGATE
HelpDesk MailBoxB
E Caller Na
E ne Number
Support
pport ID
Problem Description
Time Received
Resolution Date
Resolution Time
Date Received
Cancel
HELPDESK LOG:
OTHER MAIL
Data Entry Screen
NEW RECORD
NAVIGATE
HelpDesk MailBox
HELPDESK
MAILBOX
DATE/TIME
STAMP
E CLAIM NUm
SUMMARY PRINT SCREENB
E!CLAIMS HELPDESK SUMMARY REPORT:
Problem Description
Problem Solution
E(CLAIMS HELPDESK SUMMARY REPORT
// ::
RECORD COUNT
Caller Name
Caller Title
Caller Office
Support Type
E Call Date
E Call Time
Res Date
Res Time
Support Rep
REPORTS SCREENB
Reports Screen
RECORDS
FIRST
RECORD
PREVIOUS
RECORD
RECORD
RECORD
NAVIGATE
Position
Office
Phone/Ext.
Support Type
Support ID
Problem Description
Problem Resolution
Time Received
Resolution Date
Resolution Time
Support Rep
Hardware Type
Date Received
PRINT
REPORT
Sent E-Mail
IN ORDER TO QUERY AND REPORT OFF THIS DATABASE TABLE PLEASE DO THE FOLLOWING: (1) Click the "FIND" button.
(2) Enter into any combination of fields your search criteria. (3) Type the "ENTER" key to start t
he search. (4) After the search is done, print the summary results by clicking the "PRINT REPORT" button. Thats all there is to it.
PRIORITY LEVEL
VIDEO TESTB
DATA ENTRY CopyB
Position
Office
Phone/Ext.
Support Type
Support ID
Problem Description
Problem Resolution
Time Received
Resolution Date
Resolution Time
Support Rep
Hardware Type
Date Received
Data Entry Screen
RECORD
FIND ALL
FIRST
RECORD
PREVIOUS
RECORD
RECORD
RECORD
NAVIGATE
Sent E-Mail
HELPDESK
MAILBOX
DATE/TIME
STAMP
PRIORITY LEVEL
DATA ENTRY
E-MAIL
REPORTS
QUERY
QUERY DIALOG
Cancel
EvPlease type in the last name of the Guest you want to find and then press the
ENTER
key, or click the
button.
E name list
Kevin CarterB
Manager - ToolsC
Home OfficeD
917-1372E
Software ErrorF
1:52:17 PMP
LOGICAL
"Your Name Here"R
NAME: Kevin Carter
TITLE: Manager - Tools
OFFICE: Home Office
NUMBER: 1
TYPE: Software Error
ID: 1
PRIORITY LEVEL HIGH
DESCRIPTION:
RECEIVED: 728485 13:52:17
RESOLUTION:
RESOLVED: 0:00:00W
486 Class PCX
7/11/95^
LAST, FIRST_
LAST, FIRSTa Please type your message here...b
SamperkinsB PresidentC
Home OfficeD
800-333-3333E
SoftwareF
2G1This guy ios nutssalefhjslk lksekl lksadkl jlslk J
2:42:58 PMQ
joe smoe
NAME: Samperkins
TITLE: President
OFFICE: Home Office
NUMBER: 2
TYPE: Software
ID: 2
PRIORITY LEVEL High
DESCRIPTION: This guy ios nutssalefhjslk lksekl lksadkl jlslk
RECEIVED: 728485 14:42:58
RESOLUTION:
RESOLVED: 0:00:00W
7/11/95^
LAST, FIRST_
LAST, FIRSTa Please type your message here...b
t 4L
!t 4L
"t 4L
#t 4L
%t 4L
M 4L
!M 4L
"M 4L
#M 4L
%M 4L
SEND HELPDESK E-MAIL
DATE AND TIME
GOTO HELPDESK MAILBOX
PRINT REPORT
CHECK E-MAIL
Start Clock
Start Calendar
QUERY
Play Video
SEND HELPDESK E-MAIL
targe
rget
ript
MSMAIL.EXE
\MSMAIL\
(aevtodoc
c:\msmail\msmail.exe
aevtodoc
c:\windows\msmail\msmail.exe
aevtodoc
c:\windows\msmail.exe
HELPDESK.EXE"
\CLMS_DB\HELPDESK\
W"<<W
O$aevtodoc
DATE AND TIME
Resol
up [R
Resol
Resol
GOTO HELPDESK MAILBOX
No di
PRINT REPORT
HP LaserJet III
REPOR
CHECK E-MAIL
No d
targe
MSMAIL.EXE
\MSMAIL\
(aevtodoc
C:\MSMAIL\MSMAIL.EXEeaB
aevtodoc
c:\WINDOWS\msmail.exe
aevtodoc
C:\WINDOWS\MSMAIL\MSMAIL.EXE
Start Clock
CLOCK.EXE \WINDOWS\
-aevtodoc
Start Calendar
Calen
aevtodoc
c:\windows\calendar.exemi
QUERY
Play Video
No d
=X4D)L#V"
Arial
MS Sans Serif
Cupertino
Briquet
LotusLineDraw
Symbol
Wingdings
Playbill
Times New Roman
Arial Narrow
Fixedsys
LinePrinter
Courier
Courier New
System
8PICT
wwwwww
UUUUUU
DDDDDD
""""""
ffffff
ffff33
ff33ff
ff3333
33ffff
33ff33
3333ff
333333
Logical
USERD.SPL
Logical
0:00:00
13:52:17
14:42:58
728485
Carter
Description
Error